I can think of a few reasons not to do this.
- Standing in line waiting for an actual clerk to handle your groceries, scan your coupons, bag your groceries, and make inane chatter with you means job security for the store employees.
- The more of us who use self-checkout, the fewer humans on hand to be earning a paycheck.
- Self-checkout is a royal pain in the heinie
unless you have fewer than ten items, and every checkout lane has a line that is snaking to the back of the store.
It must have been the winsome expression on my son's face as he said, "Mom, we could just do self-checkout." This is something he and dad like to do on their weekly trek to the grocery store. Dad wasn't home this week, so I was pinch-hitting and getting groceries today. Self-checkout is part of their routine, and despite the small ding of alarm that went off in my head, we headed over.
I scanned the first item.
The "I don't want to bag this item" popped up.
I tapped the message box, got back to the screen where I can scan groceries.
I scanned the second item.
The "Unknown item in bagging area" message popped up.
I returned to the previous screen and attempted to continue scanning groceries.
"Unknown item in bagging area," the machine sternly warned.
"Wait for customer assistance."
I waited.
I waited some more.
My son patiently asked when the groceries were heading down his way, for bagging.
The red light above the lane flashed cheerfully.
Finally, someone came over and cleared the system so I could continue scanning.
I scanned a few more items, frequently tapping the "I don't want to bag this item" message box.
"Unknown item in bagging area. Wait for customer assistance."
Customer assistance came in a few minutes, and discovered that the scale in the conveyor belt didn't like frozen vegetables. The vegetables had rung up, but evidently weren't heavy enough to be considered a "known item" to be sent down to the bagging area. Therefore, the conveyor belt was sending them back to me.
I scanned a few more items, this time, fresh produce.
"Unknown item in bagging area. Wait for customer assistance."
The clerk came over, saw that I had rung up grapes and exclaimed, "Holy cow! $3.44? Do you really want those?"
"You're kidding. Not at that price, " I replied. "Thought those were supposed to be on sale."
The clerk nodded sympathetically, "Just the red and black ones are on sale, I don't know why they do that." She weighed the red grapes and said, "These are a much better deal."
She kindly removed the offending green grapes from my order.
I continued scanning items, tapping the "I don't want to bag this item" message box because for whatever reason, the conveyor belt scale just didn't like any of the items I was purchasing today.
It was time to scan coupons. The first one I scanned immediately prompted this message, "Customer service required." This meant, naturally, that I couldn't do anything else until the clerk came over to personally sign in and override whatever it was in the system that wasn't accepting my store-sponsored coupon for a cereal discount.
By this time I've worked up a good head of steam, but that cuss jar at home is keeping me in check. Luckily for those around me, and the change in the ashtray of my car.
The clerk kindly scanned the rest of my coupons, to ensure that she wouldn't have to come over and play customer assistance with me any more during this transaction.
I pay, then move to the bagging area to help my son bag the remaining items.
We're nearly finished, when the Expletive Deleted guy in line behind me immediately starts scanning his stuff and sending it down the conveyor belt. . . to get mixed up with what is left of my unbagged groceries.
My son, with typical kid-honesty, says, "That is not ours."
I bite my tongue and continue bagging. The Expletive Deleted guy walks down and casually plucks his milk out of my groceries, sets it at the head of the conveyor belt, only to have it slowly make its way toward me again. This time, he leaves it.
I bite my tongue though I'm sure I've got a really nasty look on my face, and finish bagging groceries - being sure only to keep the eggs out of the bag with canned goods.
I wanted to tell the guy a few things, though. Since the kids don't get on this page, I'm going to pretend the cuss jar doesn't apply to what I post, here.
"Hey, you freaking moron. Can't you see that I'm not quite finished at this lane, yet? I realize it's self-serve, but you could attempt an ounce of consideration and hold off sending your crap down to the end here until I've got my stuff bagged up. I have a seven-year-old helping me bag groceries, for pete's sake - can't you wait freaking two minutes for us to finish up? Huh, ASSHOLE? I don't FRICKING CARE how many shopping days there are until CHRISTMAS, you don't have to act like you FRICKING OWN the CHECK OUT LANE. BACK OFF!"
But, I didn't say anything. I didn't even give the Expletive Deleted guy a dirty look when I left. I did, however, renew my vow to never use self-checkout again for a full load of groceries.